Covid – 19 update 19.03.20

The practice will endeavour to provide a service for you and your pet and will continue to stay open for now. However in light of the current coronavirus situation, we have put some precautions in place to help protect both our clients and ourselves.

  • Please do not attend if: you are suspected to have Covid-19; have been diagnosed to have Covid-19; have been in contact with some who has the Covid-19 infection; if you are in a self-isolation period
  • Please do not attend if you or a member of your household has recently travelled to high risk areas
  • Please avoid attending if you are in the vulnerable category (over 70 or with an existing underlying illness) or care for anyone in this category

– Please ask a friend/neighbour/family member to bring your pet in instead and we can call you during the consult to discuss over the phone.

If you are unable to find anyone to bring your pet in for you or it is an emergency, please call ahead and we will collect the pet from your car and conduct the consult over the phone

– Don’t forget to bring a mobile phone!

  • Please can we also ask that, where possible, when you attend the practice, only ONE client attends per pet; this is to reduce the number of people visiting the practice.. Try and avoid bringing children where possible or leave them in the car.
  • Please use the hand sanitizer provided or wash your hands thoroughly in our WC before coming into consult and before leaving the practice
  • We are happy for you to wait in your car/outside in the car park for your appointments if you wish to do so (you can either pop into reception to let us know you’re here or call us) however the waiting room is still available to use.
  • Please pay by card if possible. The card machine is being disinfected on a regular basis along with door handles, the reception desk and waiting room chairs. A high level of hygiene is already followed behind the scenes due to the nature of our work and the vets/nurses always wash hands between patients.
  • In regards to medication/food etc, if you call us to request these items in advance (as normal) then call again before you attend the practice to collect, you can then pay over the phone; this should help limit your time in the practice and you can quickly collect your consumables. Posting medication is also an option (this will incur an additional fee). Please be aware, we’re not able to overstock products therefore we’re not over-providing.
  • We are now limiting non urgent, routine appointments such as boosters, neutering and nurse clinics, which will be assessed on a case by case basis. We have been in contact with our vaccine supplier and have been advised that vaccines can lapse by 3 months – if you are unsure whether your pet needs to come into the practice, please call or email us for advice.
  • Home-visits may not be possible during this time period (case-dependent) as it could put us or yourselves at risk
  • Telephone consultations are also something we’re looking into
  • Don’t forget you can email us as a way of contact if required
  • unfortunately we are unable to continue running our puppy parties on a Wednesday evening until further notice.

Please do not be offended if we ask you about your current health status. We are following WHO / Government guidelines, to ensure the welfare of our staff, clients and your pets are a priority at all times. 

As advice is changing on a daily basis, we may review this information if advised to do so. 

We thank you for your cooperation at this time.

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