COVID-19 UPDATE 14.04.20

The surgery remains open during the Coronavirus outbreak.

Our normal surgery hours apply but with a reduced staff and changed working procedures.

To be in line with government advice to reduce face to face contact please contact the surgery first by phone or email.

Please phone 01245 352525 but please bear with us if your call is not answered immediately and leave a message and we will call you back as soon as we can.

Please email to info@elmhousevets.co.uk and if appropriate add photos or videos of any problems.

Whenever possible we will deal with problems on the phone charging a reduced telephone consultation fee.

If you asked to come to the surgery, please stay in the car park and phone us to let us know you have arrived.

Card payments are requested.

From April 14th, the RCVS and BVA have given guidelines to the procedures which can be performed during lockdown to protect animal welfare.

These include

Veterinary Emergencies

Puppy and Kitten Vaccinations

Year 1 Dog and Cat Booster Vaccinations

Rabbit Vaccinations for Myxomatosis

Neutering in certain cases

Supply of repeat medications, workers and flea control.

Non-urgent problems are to be delayed until Coronavirus restrictions are relaxed.

The above list is not exhaustive so please contact us if you have any concerns about your pet’s health and we will see if we can help.

When we are closed our Emergency Service VetsNow is still available on 01376 530759.

David Eagar Owner Vet

*Changes to prescription flea and wormers- Apologies for the inconvenience*

Here at Elm House, we’re changing the way we’re prescribing our prescription-only flea and worm treatments in to adhere/comply with the Royal College of Veterinary Surgeon’s guidelines.

What this means for you is, in order for you to collect prescription-only flea and worm products, your pet will need to be physically examined by a vet every 12 months as well as you potentially being asked to wait 24 hours before you can collect your flea and worm products (this should only be a one-off during our transition period and is dependent on what is stated on your pet’s record by the vet).

Once your pet has seen a vet and/or your pet’s flea and worm protocol is clearly stated on their record by a vet, you should be able to purchase flea and wormers with shorter notice as before.

These changes will also mean that, if your pet only ever visits the nurse (and doesn’t ever see a vet) you will no longer be able to have prescription flea and worm products; you will be given a non-prescription product instead unless you chose to book in with a vet for a consult and check-up.

We apologise for the inconvenience this may cause but we are trying to ensure that we’re following appropriate legal guidelines.

Thank you for your compliance

**Refunds on dispensed medication ***

Unfortunately we are unable to refund any medication (including unopened) that has left our premises.

The reason for this is that once the medicine has left the pharmacy, storage conditions cannot be guaranteed. Some medicines are sensitive to heat, light or moisture and can become less effective if not stored properly. It is also not possible to guarantee the quality of medicines on physical inspection alone.

Thank you for your compliance

Pet passport update 2020

There is now a transition period until the end of 2020 while the UK and EU negotiate additional arrangements.

During the transition period, pet owners will be able to continue to travel with their pets in the same way as they do now (using a Pet Passport) until the end of 2020, as there are no immediate changes to the process. Pet owners that don’t have a current UK–issued EU Pet Passport, will need to speak to their vet.

If you require more information, please refer to GOV.UK or speak to one of our veterinarians.

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How can I take my pet on holiday after Brexit?

How can I take my pet on holiday after Brexit?

There are going to be some changes to the pet travel scheme when the UK leaves the EU.  The UK will become a third country when it leaves the EU and will fall into 1 of 3 categories.  Pet travel requirements will change depending on what category the UK becomes on exit day.

If you are planning on taking your pet abroad; please allow plenty of time (at least 4 months) to go through the necessary requirements for travel.

Please contact us for further information or refer to the government website https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit

Christmas Jumper Donations

The Elm House team would like to say a huge thank you to everyone that donated during our ‘Christmas Jumper Week’

We managed to raise £113 and have donated the money to South Essex Wildlife Hospital. We chose This charity because of the round the clock dedicated care they give to sick and injured wildlife; our nurses have made many visits to them with sick/injured wildlife over the past year and we are extremely grateful for the advice and care provided.

SEWH is a wildlife rescue & rehabilitation charity who care for sick and injured wildlife with the aim to release them.

If you wish to donate, head to https://southessexwildlife.org/

What do you know about Kennel cough? Did you know this is not part of your dog’s routine booster?

The Facts about kennel Cough

Kennel cough is a respiratory infection caused by a number of bacteria and viruses.

It is not considered a fatal condition – in healthy dogs symptoms should clear up within a couple of weeks without treatment. Extra precautions should be taken with dogs that are considered as immune compromised. This includes puppies, geriatric dogs and those with a history of respiratory conditions.

Symptoms

The most common symptom of kennel cough is a hacking cough, which will often sound like your dog has something stuck in their throat. Sometimes the cough may be followed by a gag, swallowing motion or mucus production. Some dogs may also have additional symptoms such as a runny nose, eye discharge and sneezing.

How kennel cough is spread

Kennel Cough is airborne and highly contagious. Despite the name, kennel cough is most commonly caught in parks and popular dog walking areas, rather than in kennels. Kennel cough has an incubation period of 2-14 days, and some dogs can be carriers of the infection for months without showing any clinical signs.

Treatment

If your dog is bright, eating well and playful then a visit to the vets may not even be necessary. However, it is advised to still contact your vet for advice if you are concerned that your dog may have kennel cough. In most cases, kennel cough should clear up within 2-3 weeks without the need for antibiotics. However, in some cases can linger for as long as six weeks. As kennel cough is a highly contagious infection, it is advised that you keep your dog away from other dogs while they are still coughing. To aid recovery, make sure your home is well ventilated and avoid using a collar and lead – a harness and lead will cause less pressure on the windpipe.

Prevention

Some of the viruses that cause kennel cough are included in your dogs annual booster. These are canine adenovirus type 2, canine parainfluenza virus, canine distemper and canine influenza.

The most common cause of kennel cough – bordetella bronchiseptica, is not part of the annual booster and must be given as a separate vaccine. However, there are many different strains of infection, therefore protection is not guaranteed but at the very least should lessen symptoms.

The nasal vaccine can be given to dogs as young as 3 weeks of age and provides protection for 12 months.

If you require any further information about kennel cough; please don’t hesitate to call and speak to one of the Elm House Team.

Veterinary Nursing Placements/Work Experience

Recently we have been inundated with queries about veterinary nursing placements. Unfortunately, we have no trainee nurse vacancies available at present.

If you would like to email us a covering letter and CV, we can keep your details on file for when a position becomes available in the future.

We do accept both school students (minimum age 15 years) and veterinary students for work experience placements. If you are interested in seeing practice with us please email info@elmhousevets.co.uk

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Geriatric health checks

At Elm House we offer a free 6 month nurse health check to all our geriatric patients approaching their golden years.

Our geriatric health check involves a 20 minute consult with a nurse where your pet will be thoroughly checked from head to tail. Advice on diet, joint supplements, dental disease and signs of decreased mental awareness will be provided. We also offer a geriatric blood screen (at an additional cost), to ensure your pet is also healthy on the inside!

If you would like to book an appointment, or for more information please contact the surgery.

Puppy Parties

Join Rachel and Lucy for puppy socialisation in a fun and safe environment.

Our puppy parties are for puppies between 8-16 weeks of age (must be after first vaccination) and include socialisation, play and informative talks over a 3 week period.

Our puppy parties Are held on a Wednesday evening between 7:30pm-8:30pm in our waiting room and are £15 for the 3 week course.

If you would like to join us please reserve your place at reception to avoid disappointment.

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