Covid Update June 2021

We have reviewed our working practices in light of the changing COVID 19 infection.

We are seeing all patients when needed and not delaying any vaccinations or surgical procedures. A backlog of cases has built up and so waiting lists have developed.

Owners can accompany their pets into the consulting room but usually only one person per pet. This can be increased in special circumstances and for euthanasia appointments.

In order to maintain social distancing within the surgery , you are asked to report to the office window at the side of the building where you will be given further instructions.

A face mask must be worn at all times when in the building unless you have an exemption.

Please use the hand sanitisers which are available.

Please do not come to the practice if you have symptoms of COVID-19 or are required to isolate.

Thank you for your assistance.

****COVID-19 UPDATE – 05.10.20****

Updated Practice Policy

During these uncertain times, we are trying our very best to continue supporting you and your pet.

So that we can continue to be here for you and your pet, please do not visit the surgery if you are:

– Showing symptoms, such as fever, cough, loss of taste or smell

– Living with someone that is currently self isolating

– Living with/been in contact with someone that has tested positive within the last 14 days

In order for us to keep our staff and yourself safe, we have had to change the way we work. Changes that have taken place include:

No entry policy

We are currently not allowing any members of the public into the building. Please stay in your car and call upon arrival so that one of our team can let the vet/nurse know that you have arrived. The consulting vet or nurse will speak to you either on the telephone or in the car park and your pet will be brought into the practice for their admission/examination.

Face masks and social distancing

If you come to visit us, please maintain social distancing and wear a face covering. This will help keep our staff healthy so that we can continue to care for your pets.

24 hour notice for prescriptions

Please allow 24 hours for repeat prescriptions, including flea and worming products.

Ideally email or use the prescription request form on our website, to help keep our phone lines free for appointments and emergencies.


We are currently still working our way through the backlog caused by lockdown and trying to keep up with the demand for all the new puppies and kittens!

We are prioritising first and second puppy vaccines as well as first year boosters.

We have been advised by the vaccine manufacturers that boosters can be delayed by 3 months. A booster reminder will be sent out to you at the appropriate time by post.

Nurse clinics

We are currently not offering 6 month health checks or weight clinics. When it comes to monthly weigh-ins for puppies, we’re asking you to weigh them at home if possible. The nurses will continue to carry out essential nail clips, Anal gland emptying, allergy/vitb12 injections, bandage changes and wound checks.

Puppy Parties

We are currently not able to offer a covid-19 friendly environment for Puppy parties.

If you have recently purchased a puppy, please start socialising your puppy with other vaccinated dogs as soon as possible. We are always on hand for advice and can direct you to a recognised behaviourist if required.

Card payments

So that we can avoid handling cash, we are asking you to pay by card. Our card machines are cleaned between payments.

Home visits

At this moment, for the safety of our staff, we are currently not offering home visits.


Unfortunately, the current social distancing rules do not allow for us to perform euthanasia in the usual way.

Euthanasias are being carried out in the garden or in the waiting room area. We can only allow one person into the building to be with their pet during this time. We can accommodate more people outside if the weather allows.

Surgical procedures

We are currently not performing routine surgical procedures such as neuters, begin lump removals and dentals.  If your pet requires a routine procedure and you are concerned that delaying poses a risk to your pets health/welfare please contact the surgery.

Our services 

Our normal operating hours still apply and you can reach us either by phone 01245 352525 or by email

At this moment in time, we are able to offer prescription and food collections, socially distanced consultations and essential surgical procedures.

To avoid waiting times and congestion in our car park; please arrive at your appointment time.

Please continue to bear with us. The current situation has resulting in us having to adapt the way we work and has also resulted in unpredictable staffing levels.

We are doing our very best to provide you with a service that both you and your pet deserve without delay.

Thank you for your support and understanding during these difficult times


The Elm House Team

*Changes to prescription flea and wormers- Apologies for the inconvenience*

Here at Elm House, we’re changing the way we’re prescribing our prescription-only flea and worm treatments in to adhere/comply with the Royal College of Veterinary Surgeon’s guidelines.

What this means for you is, in order for you to collect prescription-only flea and worm products, your pet will need to be physically examined by a vet every 12 months as well as you potentially being asked to wait 24 hours before you can collect your flea and worm products (this should only be a one-off during our transition period and is dependent on what is stated on your pet’s record by the vet).

Once your pet has seen a vet and/or your pet’s flea and worm protocol is clearly stated on their record by a vet, you should be able to purchase flea and wormers with shorter notice as before.

These changes will also mean that, if your pet only ever visits the nurse (and doesn’t ever see a vet) you will no longer be able to have prescription flea and worm products; you will be given a non-prescription product instead unless you chose to book in with a vet for a consult and check-up.

We apologise for the inconvenience this may cause but we are trying to ensure that we’re following appropriate legal guidelines.

Thank you for your compliance

**Refunds on dispensed medication ***

Unfortunately we are unable to refund any medication (including unopened) that has left our premises.

The reason for this is that once the medicine has left the pharmacy, storage conditions cannot be guaranteed. Some medicines are sensitive to heat, light or moisture and can become less effective if not stored properly. It is also not possible to guarantee the quality of medicines on physical inspection alone.

Thank you for your compliance

Pet passport update 2020

There is now a transition period until the end of 2020 while the UK and EU negotiate additional arrangements.

During the transition period, pet owners will be able to continue to travel with their pets in the same way as they do now (using a Pet Passport) until the end of 2020, as there are no immediate changes to the process. Pet owners that don’t have a current UK–issued EU Pet Passport, will need to speak to their vet.

If you require more information, please refer to GOV.UK or speak to one of our veterinarians.

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How can I take my pet on holiday after Brexit?

How can I take my pet on holiday after Brexit?

There are going to be some changes to the pet travel scheme when the UK leaves the EU.  The UK will become a third country when it leaves the EU and will fall into 1 of 3 categories.  Pet travel requirements will change depending on what category the UK becomes on exit day.

If you are planning on taking your pet abroad; please allow plenty of time (at least 4 months) to go through the necessary requirements for travel.

Please contact us for further information or refer to the government website

Christmas Jumper Donations

The Elm House team would like to say a huge thank you to everyone that donated during our ‘Christmas Jumper Week’

We managed to raise £113 and have donated the money to South Essex Wildlife Hospital. We chose This charity because of the round the clock dedicated care they give to sick and injured wildlife; our nurses have made many visits to them with sick/injured wildlife over the past year and we are extremely grateful for the advice and care provided.

SEWH is a wildlife rescue & rehabilitation charity who care for sick and injured wildlife with the aim to release them.

If you wish to donate, head to

What do you know about Kennel cough?

The Facts about kennel Cough

Kennel cough is a respiratory infection caused by a number of bacteria and viruses.

It is not considered a fatal condition – in healthy dogs symptoms should clear up within a couple of weeks without treatment. Extra precautions should be taken with dogs that are considered as immune compromised. This includes puppies, geriatric dogs and those with a history of respiratory conditions.


The most common symptom of kennel cough is a hacking cough, which will often sound like your dog has something stuck in their throat. Sometimes the cough may be followed by a gag, swallowing motion or mucus production. Some dogs may also have additional symptoms such as a runny nose, eye discharge and sneezing.

How kennel cough is spread

Kennel Cough is airborne and highly contagious. Despite the name, kennel cough is most commonly caught in parks and popular dog walking areas, rather than in kennels. Kennel cough has an incubation period of 2-14 days, and some dogs can be carriers of the infection for months without showing any clinical signs.


If your dog is bright, eating well and playful then a visit to the vets may not even be necessary. However, it is advised to still contact your vet for advice if you are concerned that your dog may have kennel cough. In most cases, kennel cough should clear up within 2-3 weeks without the need for antibiotics. However, in some cases can linger for as long as six weeks. As kennel cough is a highly contagious infection, it is advised that you keep your dog away from other dogs while they are still coughing. To aid recovery, make sure your home is well ventilated and avoid using a collar and lead – a harness and lead will cause less pressure on the windpipe.


Some of the viruses that cause kennel cough are included in your dogs annual booster. These are canine adenovirus type 2, canine parainfluenza virus, canine distemper and canine influenza.

The most common cause of kennel cough – bordetella bronchiseptica, is not part of the annual booster and must be given as a separate vaccine. However, there are many different strains of infection, therefore protection is not guaranteed but at the very least should lessen symptoms.

The nasal vaccine can be given to dogs as young as 3 weeks of age and provides protection for 12 months.

If you require any further information about kennel cough; please don’t hesitate to call and speak to one of the Elm House Team.

Veterinary Nursing Placements/Work Experience

Recently we have been inundated with queries about veterinary nursing placements. Unfortunately, we have no trainee nurse vacancies available at present.

If you would like to email us a covering letter and CV, we can keep your details on file for when a position becomes available in the future.

We do accept both school students (minimum age 15 years) and veterinary students for work experience placements. If you are interested in seeing practice with us please email


Geriatric health checks

At Elm House we offer a free 6 month nurse health check to all our geriatric patients approaching their golden years.

Our geriatric health check involves a 20 minute consult with a nurse where your pet will be thoroughly checked from head to tail. Advice on diet, joint supplements, dental disease and signs of decreased mental awareness will be provided. We also offer a geriatric blood screen (at an additional cost), to ensure your pet is also healthy on the inside!

If you would like to book an appointment, or for more information please contact the surgery.