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COVID-19 UPDATE 24.03.2020

In line with the very latest government advice, we have had to put provisions in place to minimise face to face contact with clients.

During the current lockdown period, we will be operating an EMERGENCY SERVICE ONLY (emergency consult fees apply).  You can reach us during our normal operating hours on 01245 352525.

For any food/prescription orders and non urgent queries, please contact us via our email address  – to help free up our phone-lines for emergencies.

We are operating a telephone consult service (charged at a reduced rate) for any non-emergencies.

Please do not visit the practice unless you have an emergency or have been advised to do so.

thank you for your understanding during these uncertain times. We are doing the best we can to protect our team and public health while still being here for your pets.

The Elm House Team

Covid – 19 update 19.03.20

The practice will endeavour to provide a service for you and your pet and will continue to stay open for now. However in light of the current coronavirus situation, we have put some precautions in place to help protect both our clients and ourselves.

  • Please do not attend if: you are suspected to have Covid-19; have been diagnosed to have Covid-19; have been in contact with some who has the Covid-19 infection; if you are in a self-isolation period
  • Please do not attend if you or a member of your household has recently travelled to high risk areas
  • Please avoid attending if you are in the vulnerable category (over 70 or with an existing underlying illness) or care for anyone in this category

– Please ask a friend/neighbour/family member to bring your pet in instead and we can call you during the consult to discuss over the phone.

If you are unable to find anyone to bring your pet in for you or it is an emergency, please call ahead and we will collect the pet from your car and conduct the consult over the phone

– Don’t forget to bring a mobile phone!

  • Please can we also ask that, where possible, when you attend the practice, only ONE client attends per pet; this is to reduce the number of people visiting the practice.. Try and avoid bringing children where possible or leave them in the car.
  • Please use the hand sanitizer provided or wash your hands thoroughly in our WC before coming into consult and before leaving the practice
  • We are happy for you to wait in your car/outside in the car park for your appointments if you wish to do so (you can either pop into reception to let us know you’re here or call us) however the waiting room is still available to use.
  • Please pay by card if possible. The card machine is being disinfected on a regular basis along with door handles, the reception desk and waiting room chairs. A high level of hygiene is already followed behind the scenes due to the nature of our work and the vets/nurses always wash hands between patients.
  • In regards to medication/food etc, if you call us to request these items in advance (as normal) then call again before you attend the practice to collect, you can then pay over the phone; this should help limit your time in the practice and you can quickly collect your consumables. Posting medication is also an option (this will incur an additional fee). Please be aware, we’re not able to overstock products therefore we’re not over-providing.
  • We are now limiting non urgent, routine appointments such as boosters, neutering and nurse clinics, which will be assessed on a case by case basis. We have been in contact with our vaccine supplier and have been advised that vaccines can lapse by 3 months – if you are unsure whether your pet needs to come into the practice, please call or email us for advice.
  • Home-visits may not be possible during this time period (case-dependent) as it could put us or yourselves at risk
  • Telephone consultations are also something we’re looking into
  • Don’t forget you can email us as a way of contact if required
  • unfortunately we are unable to continue running our puppy parties on a Wednesday evening until further notice.

Please do not be offended if we ask you about your current health status. We are following WHO / Government guidelines, to ensure the welfare of our staff, clients and your pets are a priority at all times. 

As advice is changing on a daily basis, we may review this information if advised to do so. 

We thank you for your cooperation at this time.

*Changes to prescription flea and wormers- Apologies for the inconvenience*

Here at Elm House, we’re changing the way we’re prescribing our prescription-only flea and worm treatments in to adhere/comply with the Royal College of Veterinary Surgeon’s guidelines.

What this means for you is, in order for you to collect prescription-only flea and worm products, your pet will need to be physically examined by a vet every 12 months as well as you potentially being asked to wait 24 hours before you can collect your flea and worm products (this should only be a one-off during our transition period and is dependent on what is stated on your pet’s record by the vet).

Once your pet has seen a vet and/or your pet’s flea and worm protocol is clearly stated on their record by a vet, you should be able to purchase flea and wormers with shorter notice as before.

These changes will also mean that, if your pet only ever visits the nurse (and doesn’t ever see a vet) you will no longer be able to have prescription flea and worm products; you will be given a non-prescription product instead unless you chose to book in with a vet for a consult and check-up.

We apologise for the inconvenience this may cause but we are trying to ensure that we’re following appropriate legal guidelines.

Thank you for your compliance

**Refunds on dispensed medication ***

Unfortunately we are unable to refund any medication (including unopened) that has left our premises.

The reason for this is that once the medicine has left the pharmacy, storage conditions cannot be guaranteed. Some medicines are sensitive to heat, light or moisture and can become less effective if not stored properly. It is also not possible to guarantee the quality of medicines on physical inspection alone.

Thank you for your compliance

Pet passport update 2020

There is now a transition period until the end of 2020 while the UK and EU negotiate additional arrangements.

During the transition period, pet owners will be able to continue to travel with their pets in the same way as they do now (using a Pet Passport) until the end of 2020, as there are no immediate changes to the process. Pet owners that don’t have a current UK–issued EU Pet Passport, will need to speak to their vet.

If you require more information, please refer to GOV.UK or speak to one of our veterinarians.

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How can I take my pet on holiday after Brexit?

How can I take my pet on holiday after Brexit?

There are going to be some changes to the pet travel scheme when the UK leaves the EU.  The UK will become a third country when it leaves the EU and will fall into 1 of 3 categories.  Pet travel requirements will change depending on what category the UK becomes on exit day.

If you are planning on taking your pet abroad; please allow plenty of time (at least 4 months) to go through the necessary requirements for travel.

Please contact us for further information or refer to the government website

Christmas Jumper Donations

The Elm House team would like to say a huge thank you to everyone that donated during our ‘Christmas Jumper Week’

We managed to raise £113 and have donated the money to South Essex Wildlife Hospital. We chose This charity because of the round the clock dedicated care they give to sick and injured wildlife; our nurses have made many visits to them with sick/injured wildlife over the past year and we are extremely grateful for the advice and care provided.

SEWH is a wildlife rescue & rehabilitation charity who care for sick and injured wildlife with the aim to release them.

If you wish to donate, head to

What do you know about Kennel cough? Did you know this is not part of your dog’s routine booster?

The Facts about kennel Cough

Kennel cough is a respiratory infection caused by a number of bacteria and viruses.

It is not considered a fatal condition – in healthy dogs symptoms should clear up within a couple of weeks without treatment. Extra precautions should be taken with dogs that are considered as immune compromised. This includes puppies, geriatric dogs and those with a history of respiratory conditions.


The most common symptom of kennel cough is a hacking cough, which will often sound like your dog has something stuck in their throat. Sometimes the cough may be followed by a gag, swallowing motion or mucus production. Some dogs may also have additional symptoms such as a runny nose, eye discharge and sneezing.

How kennel cough is spread

Kennel Cough is airborne and highly contagious. Despite the name, kennel cough is most commonly caught in parks and popular dog walking areas, rather than in kennels. Kennel cough has an incubation period of 2-14 days, and some dogs can be carriers of the infection for months without showing any clinical signs.


If your dog is bright, eating well and playful then a visit to the vets may not even be necessary. However, it is advised to still contact your vet for advice if you are concerned that your dog may have kennel cough. In most cases, kennel cough should clear up within 2-3 weeks without the need for antibiotics. However, in some cases can linger for as long as six weeks. As kennel cough is a highly contagious infection, it is advised that you keep your dog away from other dogs while they are still coughing. To aid recovery, make sure your home is well ventilated and avoid using a collar and lead – a harness and lead will cause less pressure on the windpipe.


Some of the viruses that cause kennel cough are included in your dogs annual booster. These are canine adenovirus type 2, canine parainfluenza virus, canine distemper and canine influenza.

The most common cause of kennel cough – bordetella bronchiseptica, is not part of the annual booster and must be given as a separate vaccine. However, there are many different strains of infection, therefore protection is not guaranteed but at the very least should lessen symptoms.

The nasal vaccine can be given to dogs as young as 3 weeks of age and provides protection for 12 months.

If you require any further information about kennel cough; please don’t hesitate to call and speak to one of the Elm House Team.

Get your Voucher Now!

If you’re new to Elm House Veterinary Centre, you can look forward to receiving a £15 off your first consultation voucher. All you have to do to claim your voucher is fill in your details below.

Should your companion ever require veterinary attention outside of practice hours, please contact our normal number 01245 352525 and you will be put through to Vets Now.