Latest News

COVID-19 UPDATE 14.04.20

The surgery remains open during the Coronavirus outbreak. Our normal surgery hours apply but with a reduced staff and changed working procedures. To be in line with government advice to reduce face to face contact please contact the surgery first by phone or email. Please phone 01245 352525 but please bear with us if your […]

*Changes to prescription flea and wormers- Apologies for the inconvenience*

Here at Elm House, we’re changing the way we’re prescribing our prescription-only flea and worm treatments in to adhere/comply with the Royal College of Veterinary Surgeon’s guidelines. What this means for you is, in order for you to collect prescription-only flea and worm products, your pet will need to be physically examined by a vet […]

**Refunds on dispensed medication ***

Unfortunately we are unable to refund any medication (including unopened) that has left our premises. The reason for this is that once the medicine has left the pharmacy, storage conditions cannot be guaranteed. Some medicines are sensitive to heat, light or moisture and can become less effective if not stored properly. It is also not […]